15 Dec Onbording & CSMs
Before onboarding a new client, a customer success consultant should: Research the client: Learn as much as possible about the client's industry, business model, and...
15 Nov Benefits of Hiring a CSM
Hiring a customer success manager can bring a number of benefits to a company, including: Increased customer retention: A customer success manager is dedicated to...
15 Oct CSM Questions to Ask New Clients
As a customer success manager, some important questions to ask new clients include: What are their specific goals and objectives for using your product/service? What...
15 Sep Hiring Quality Customer Success Managers
When looking for a customer success job candidate, therrre are several qualification to look for...
15 Aug Professional Development for Customer Success Managers
Professional development for customer success managers can include the following: Industry-specific training and certifications: Customer success managers should stay up-to-date with the latest trends, best practices,...
15 Jul 10 Things Every Customer Success Manager Should Know
Every new customer success manager should know the following: The fundamentals of the company's products and services. The company's target market and customer segments. The...
01 Mar CSM May Be For You If…
Customer Success Management (CSM) is a growing field that has become increasingly vital to businesses looking to improve customer retention rates and increase revenue. However,...
01 Mar CSM May NOT Be For You If…
Customer Success Management (CSM) is a growing field that has become increasingly vital to businesses looking to improve customer retention rates and increase revenue. However,...